FAQ - Frequently Asked Questions

What are project references?

In the form of project references, you document your completed projects - easily, quickly, as the project is being completed, and as a team. The majority of the documentation is done by choosing branch specific service criteria. Documented project references can be be filtered and evaluated by many criteria. Selected project references can be published with a few clicks. Through these, buyers and interested parties (on done.by and on the internet) can connect with you as a suitable service provider. Create Project Reference

Can retailers and product manufacturers create and use a free company profile?

Every company can create a free company profile on done.by and use free content marketing, respectively SEO. Particularly in connection with other service providers as partner companies, sustainable business relationships can be built and viral online marketing established through recommendations, confirmations of project references, and mutual links. Create company profile

How can I/we increase the chances of being found on the done.by website and through search engines?

Highly expressive and professional photos and multimedia data increase the attractiveness of your references and your company profile. We recommend filling out your company profile completely. Every published project reference increases your chances of being found on done.by and on the internet. Avoid long texts and be sure to use expressions your customers know and would use in a search. Help partner companies by mentioning them in your profile and your references and providing links to them. Use deep links to make you profile more interesting and generate income.

What is a deep link?

The products you use as a service provider can be used in your project references or company profile through so-called deep links to online shops and the product websites of suppliers. Buyers will be inspired by products, get information about them, and even buy them directly. New customer contacts generated through such links are of high quality to the company running the linked website as they are from the target customer group. Service providers benefit from the increased informativeness of their project references and, when applicable, from the availability of professional product photos on the linked website. More in Deep Links Terms & Conditions

What is the 4 eyes principle on done.by?

With the 4 eyes principle you ensure that at least one other person from your company has given permission to publish your company profile and project references before they are published. You can choose your settings under ‘My Company Profile’ > ‘Users & Rights’ > ‘Delegated Rolls’ to tell what contents are to be checked, and therefore ensure the conditions of quality and security for your data are met. The 4 eyes principle is included in the Pro Features package and can easily be booked. See the done.by service packages

Is personal contact information visible to everyone?

All information (e.g. email addresses) that you put in the company profile and project references that you publish is visible. Even without published personal contact information, you can be contacted through your done.by mailbox. Use alternative, neutral email addresses such as info@. For more information see our Privacy Statement.

Where is your data saved?

Your data is protected. Everything that you save with done.by will automatically be handled confidentially. In the confines of internal reference management, information saved is neither seen nor analysed. Our business principle in not based on ‘making money’ with your information in any way, rather, we charge a nominal monthly fee for published references and deep links that are for the purposes of promotion. We want to create trust and offer a first class service for which more and more people are willing to pay.

There are functions on done.by with which it is possible to publish your watch list and to share it with other users. This is, however, optional - whether you use it or not, it up to your discretion.

In addition, we meet several security precautions to protect your data from loss or theft. Everything that is placed under the heading Reference Management or Watch Lists with us is saved in our secure computer centre on several redundant servers, memory media, and offsite backups. The data communication between web browsers and our servers in the areas of ‘My References’, ‘My Company Profile’, and ‘Correspondence’ is encrypted with the standard protocol SSL. Selectively, this also applies to the areas of ‘Search Results’ and ‘Watch Lists’.  For your password, only the hash version is saved on our website, meaning that no one but you can log in with this password. No one from done.by will ever ask you for it. Learn more in our Data Protection Statement.

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